Discussion:
Zen POP3 server access probem
(too old to reply)
Graham J
2023-09-27 08:37:25 UTC
Permalink
I check several email acounts at Zen. Yesterday for a few hours, and
again today, I see errors of the form: "The server responded: -ERR
cannot connect to authentication database."

So the problem is clearly with Zen.

Has anybody else seen this?
--
Graham J
grinch
2023-09-27 08:41:04 UTC
Permalink
I check several email acounts at Zen.  Yesterday for a few hours, and
again today, I see errors of the form: "The server responded: -ERR
cannot connect to authentication database."
So the problem is clearly with Zen.
Has anybody else seen this?
Yes got that the first try but it worked the second try and my mobile
works fine which is also on Zen and my Zen home network.
Davey
2023-09-27 10:27:04 UTC
Permalink
On Wed, 27 Sep 2023 09:37:25 +0100
Post by Graham J
I check several email acounts at Zen. Yesterday for a few hours, and
again today, I see errors of the form: "The server responded: -ERR
cannot connect to authentication database."
So the problem is clearly with Zen.
Has anybody else seen this?
What did their Service Log report?
--
Davey.
Graham J
2023-09-27 15:58:37 UTC
Permalink
Post by Davey
On Wed, 27 Sep 2023 09:37:25 +0100
Post by Graham J
I check several email acounts at Zen. Yesterday for a few hours, and
again today, I see errors of the form: "The server responded: -ERR
cannot connect to authentication database."
So the problem is clearly with Zen.
Has anybody else seen this?
What did their Service Log report?
Nothing in https://servicealerts.zen.co.uk/
--
Graham J
Jeff Layman
2023-09-27 16:56:56 UTC
Permalink
Post by Graham J
I check several email acounts at Zen. Yesterday for a few hours, and
again today, I see errors of the form: "The server responded: -ERR
cannot connect to authentication database."
So the problem is clearly with Zen.
Has anybody else seen this?
I emailed Zen support this morning as I kept getting popup error
messages with TB that it couldn't login in to the POP3 server, and did I
want to cancel, retry, or enter a new
password.

"Login to server mailhost.zen.co.uk with username
***@othername.myzen.co.uk failed." I got the same message with other
myzen email accounts.
--
Jeff
Jeff Layman
2023-09-27 16:59:18 UTC
Permalink
Post by Jeff Layman
Post by Graham J
I check several email acounts at Zen. Yesterday for a few hours, and
again today, I see errors of the form: "The server responded: -ERR
cannot connect to authentication database."
So the problem is clearly with Zen.
Has anybody else seen this?
I emailed Zen support this morning as I kept getting popup error
messages with TB that it couldn't login in to the POP3 server, and did I
want to cancel, retry, or enter a new
password.
"Login to server mailhost.zen.co.uk with username
myzen email accounts.
Typical! I'd just clicked on the "send" button and this appeared in my
inbox from Zen:

"Thanks for your email.

We are aware of an issue on our systems that is causing this and our
doing our best to try and resolve this. The best we can suggest in the
meantime if it happens again is to reload the application you use to
view emails and check the settings are correct.

Apologies for the inconvenience but hopefully this won't be an issue for
long."
--
Jeff
Graham J
2023-09-27 17:30:52 UTC
Permalink
Jeff Layman wrote:

[snip]
Post by Jeff Layman
We are aware of an issue on our systems that is causing this and our
doing our best to try and resolve this. The best we can suggest in the
meantime if it happens again is to reload the application you use to
view emails and check the settings are correct.
Apologies for the inconvenience but hopefully this won't be an issue for
long."
Clearly silly. Might have been better to recommend Webmail.
--
Graham J
Jeff Layman
2023-09-27 20:39:38 UTC
Permalink
Post by Graham J
[snip]
Post by Jeff Layman
We are aware of an issue on our systems that is causing this and our
doing our best to try and resolve this. The best we can suggest in the
meantime if it happens again is to reload the application you use to
view emails and check the settings are correct.
Apologies for the inconvenience but hopefully this won't be an issue for
long."
Clearly silly. Might have been better to recommend Webmail.
To be fair, I did mention in my original email to Zen support that I had
not yet tried webmail to see if there were any problems with that.
--
Jeff
grinch
2023-09-28 08:56:15 UTC
Permalink
Post by Jeff Layman
Post by Graham J
[snip]
Post by Jeff Layman
We are aware of an issue on our systems that is causing this and our
doing our best to try and resolve this. The best we can suggest in the
meantime if it happens again is to reload the application you use to
view emails and check the settings are correct.
Apologies for the inconvenience but hopefully this won't be an issue for
long."
Clearly silly.  Might have been better to recommend Webmail.
To be fair, I did mention in my original email to Zen support that I had
not yet tried webmail to see if there were any problems with that.
Seems to be working perfectly this morning ,fingers crossed it stays
that way.
Jeff Layman
2023-09-29 07:24:22 UTC
Permalink
Post by grinch
Post by Jeff Layman
Post by Graham J
[snip]
Post by Jeff Layman
We are aware of an issue on our systems that is causing this and our
doing our best to try and resolve this. The best we can suggest in the
meantime if it happens again is to reload the application you use to
view emails and check the settings are correct.
Apologies for the inconvenience but hopefully this won't be an issue for
long."
Clearly silly.  Might have been better to recommend Webmail.
To be fair, I did mention in my original email to Zen support that I had
not yet tried webmail to see if there were any problems with that.
Seems to be working perfectly this morning ,fingers crossed it stays
that way.
Seemed ok yesterday, but it's back again this morning!
--
Jeff
Graham J
2023-09-29 07:31:45 UTC
Permalink
Jeff Layman wrote:

[snip]
Post by Jeff Layman
Post by grinch
Seems to be working perfectly this morning ,fingers crossed it stays
that way.
Seemed ok yesterday, but it's back again this morning!
Failed again here at 08:30
--
Graham J
grinch
2023-09-30 08:31:13 UTC
Permalink
I check several email acounts at Zen.  Yesterday for a few hours, and
again today, I see errors of the form: "The server responded: -ERR
cannot connect to authentication database."
So the problem is clearly with Zen.
Has anybody else seen this?
All working this morning and yesterday morning, for me at least that is.
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