EE Broadband & Hybrid Connect

Discussion:

(too old to reply)

RayG

2024-08-09 15:44:19 UTC

Can anyone help me here please with some information.

If I have a PC with an Ethernet connection to the EE Hub, and the hub has a
Hybrid Connect device connected to the hub using WiFi and a good 4G signal.

When the Broadband connection to the Hub breaks, and the Hybrid connect takes
over, should my PC still be able to talk to the Internet?

Do you have any pointers to the words that state this, that would be extremely
helpful.

Thanks

--
Regards

RayG

Tweed

2024-08-09 15:56:52 UTC

Permalink

Post by RayG
Can anyone help me here please with some information.
If I have a PC with an Ethernet connection to the EE Hub, and the hub has a
Hybrid Connect device connected to the hub using WiFi and a good 4G signal.
When the Broadband connection to the Hub breaks, and the Hybrid connect takes
over, should my PC still be able to talk to the Internet?
Do you have any pointers to the words that state this, that would be extremely
helpful.
Thanks

Can’t you test this by disconnecting the phone (or optical fibre)
connection?

RayG

2024-08-09 16:11:47 UTC

Permalink

Post by Tweed

Can’t you test this by disconnecting the phone (or optical fibre)
connection?

I can but it does not seem to do what I expect - hence the question

"What should it do"

The https://www.bt.com/exp/halo
Web page says this:

"New Hybrid Connect works hand in hand with your Smart Hub 2 to automatically
connect you to EE's network. So, if you're moving home or your broadband line
goes down, you'll have a back-up connection.

As soon as we see your Hybrid Connect kick in, we get to work. And as soon as
we've got things sorted, it'll switch back again. Just like that.

Only our hybrid broadband is backed up by EE's network for an unbreakable
connection."

--
Regards

RayG

Tweed

2024-08-09 16:15:58 UTC

Permalink

Post by RayG

Post by Tweed

Can’t you test this by disconnecting the phone (or optical fibre)
connection?

I can but it does not seem to do what I expect - hence the question
"What should it do"
The https://www.bt.com/exp/halo
"New Hybrid Connect works hand in hand with your Smart Hub 2 to automatically
connect you to EE's network. So, if you're moving home or your broadband line
goes down, you'll have a back-up connection.
As soon as we see your Hybrid Connect kick in, we get to work. And as soon as
we've got things sorted, it'll switch back again. Just like that.
Only our hybrid broadband is backed up by EE's network for an unbreakable
connection."

So does the wired computer not see the outside world when the broadband is
disconnected? What does a traceroute show?

RayG

2024-08-09 16:34:21 UTC

Can’t you test this by disconnecting the phone (or optical fibre)
connection?

So does the wired computer not see the outside world when the broadband is
disconnected? What does a traceroute show?

This address is the IP of the hybrid connect:

C:\ping 81.130.6.2

Pinging 81.130.6.2 with 32 bytes of data:
Reply from 81.130.6.2: bytes=32 time=1ms TTL=64
Reply from 81.130.6.2: bytes=32 time=1ms TTL=64
Reply from 81.130.6.2: bytes=32 time=1ms TTL=64
Reply from 81.130.6.2: bytes=32 time=3ms TTL=64

So I can see it from the PC. But I cannot get out to the internet.

Tracert not successful at all.

--
Regards

RayG

MikeS

2024-08-09 21:02:53 UTC

Can’t you test this by disconnecting the phone (or optical fibre)
connection?

So does the wired computer not see the outside world when the
broadband is
disconnected? What does a traceroute show?

C:\ping 81.130.6.2
Reply from 81.130.6.2: bytes=32 time=1ms TTL=64
Reply from 81.130.6.2: bytes=32 time=1ms TTL=64
Reply from 81.130.6.2: bytes=32 time=1ms TTL=64
Reply from 81.130.6.2: bytes=32 time=3ms TTL=64
So I can see it from the PC. But I cannot get out to the internet.
Tracert not successful at all.

It takes a good two minutes for the Hybrid Connect 4G Modem to kick in.
To test it simply unplug the broadband connection on your Hub and wait.
If it doesn’t kick in after two minutes then you need to seek technical
help from EE.

Andy Burns

2024-08-10 01:58:07 UTC

Permalink

Post by RayG
Reply from 81.130.6.2: bytes=32 time=1ms TTL=64

Where did you 'find' that IP addr?

RayG

2024-08-11 17:51:42 UTC

Permalink

Post by Andy Burns

Post by RayG
Reply from 81.130.6.2: bytes=32 time=1ms TTL=64

Where did you 'find' that IP addr?

You can look on the hub management pages and its listed when the HC takes over
on a Smart Hub

--
Regards

RayG

Tim+

2024-08-09 20:18:01 UTC

Permalink

Surely that is its raison d’être? What would be the point otherwise?

Do you have a good EE signal when the hub is?

Tim

--
Please don't feed the trolls

grinch

2024-08-11 11:44:24 UTC

Permalink

Post by Tim+

Surely that is its raison d’être? What would be the point otherwise?
Do you have a good EE signal when the hub is?
Tim

Sounds like a lack of DNS resolution to me try pinging www.bbc.co.uk.
You clearly have an internet connection from the ping responses

Tweed

2024-08-11 12:24:37 UTC

Permalink

Post by grinch

Post by Tim+

Surely that is its raison d’être? What would be the point otherwise?
Do you have a good EE signal when the hub is?
Tim

Sounds like a lack of DNS resolution to me try pinging www.bbc.co.uk.
You clearly have an internet connection from the ping responses

Or try pinging 1.1.1.1 or 8.8.8.8 - that should show if basic connectivity
exists.

grinch

2024-08-11 19:50:14 UTC

Surely that is its raison d’être? What would be the point otherwise?
Do you have a good EE signal when the hub is?
Tim

Sounds like a lack of DNS resolution to me try pinging www.bbc.co.uk.
You clearly have an internet connection from the ping responses

Or try pinging 1.1.1.1 or 8.8.8.8 - that should show if basic connectivity
exists.

But it would not prove DNS was working and the OP has already said he
can ping things at layer3.

So it does not move us forward. Traceroute I think is banned on BT but
not sure, never used them.

As a basic test the OP needs to manually set a DNS address and the wifi
default gateway in the wifi settings on his PC and then ping a URL.

Basic schoolboy network testing really

RayG

2024-08-11 17:55:38 UTC

Permalink

To all who have replied - thanks.

But my question was should an Ethernet cabled PC connected to the HUB be able to
use the HC over it's Wi-Fi link to the HUB.

The HC is not connected to the HUB via cable only Wi-Fi. The HUB flashes pink
and when connected (supposedly) it is a solid pink. But at that point the PC has
no internet connection.

I would just like to know if this configuration works for others.

Thanks

--
Regards

RayG

Theo

2024-08-12 12:21:32 UTC

Permalink

Post by RayG
To all who have replied - thanks.
But my question was should an Ethernet cabled PC connected to the HUB be able to
use the HC over it's Wi-Fi link to the HUB.
The HC is not connected to the HUB via cable only Wi-Fi. The HUB flashes pink
and when connected (supposedly) it is a solid pink. But at that point the PC has
no internet connection.
I would just like to know if this configuration works for others.

I don't know how they do the wifi link between the Hybrid Connect and the
router - they are ways they could do it, but don't know any details.

However if you were expected to connect to the Hybrid Connect directly, and
not via the router, there would be conflicts (how does your phone know which
one to connect to when the broadband is down? The router's wifi is still
operational).

So informed guessing suggests that the router is still in the picture, and
the Hybrid Connect works a bit like a Bluetooth tethered cellphone, only
tethered with a point to point wifi link rather than Bluetooth. In which
case I'd expected wired PCs to work.

But that's just a guess - you'd probably have to find somebody else with on
to know. Maybe ask the EE Community forum?

Theo

JMB99

2024-08-14 10:17:35 UTC

Permalink

Post by RayG
Can anyone help me here please with some information.

Is there any limit to how long you can use the 4G connection - if you
were going away from home for several weeks, could you take your router
and use on 4G from the new location with no extra cost?

I suppose it means that when the day come that they move the telephone
connection to digital, you can take your router anywhere and gets calls
made to your normal home number?

Or am I expecting too much!

grinch

2024-08-15 08:34:34 UTC

Permalink

Post by JMB99

Post by RayG
Can anyone help me here please with some information.

I suppose it means that when the day come that they move the telephone
connection to digital, you can take your router anywhere and gets calls
made to your normal home number?
Or am I expecting too much!

If your ISP uses BTOR/PPPoE there is not technical reason why you cant
do it now assuming you are on a BTOR connection at the B end. If your
ISP allows it is another matter.

With Alt nets and cityfibre I don't think it would work but have never
tried it.

David Wade

2024-08-15 09:41:53 UTC

Permalink

Post by grinch

Post by JMB99

Post by RayG
Can anyone help me here please with some information.

I suppose it means that when the day come that they move the telephone
connection to digital, you can take your router anywhere and gets
calls made to your normal home number?
Or am I expecting too much!

If your ISP uses BTOR/PPPoE there is not technical reason why you cant
do it now assuming you are on a BTOR connection at the B end. If your
ISP allows it is another matter.
With Alt nets and cityfibre I don't think it would work but have never
tried it.

If you go to an actual voip provider you can take your number anywhere
now. Many providers offer an app for this...

Dave