Frustrated broadband customers face poor service and rising costs

[Java Jive]

Frustrated broadband customers face poor service and rising costs
https://www.theguardian.com/money/2023/may/08/frustrated-broadband-customers-face-poor-service-and-rising-costs

"Users are urged to check when their contract ends and switch, as bills
go up and complaints look set to soar"

[Tweed]

Post by Java Jive
Frustrated broadband customers face poor service and rising costs
https://www.theguardian.com/money/2023/may/08/frustrated-broadband-customers-face-poor-service-and-rising-costs
"Users are urged to check when their contract ends and switch, as bills
go up and complaints look set to soar"

Seems to more about the woes of one customer with one particular ISP than
anything more substantial.

[Java Jive]

Post by Tweed

Post by Java Jive
Frustrated broadband customers face poor service and rising costs
https://www.theguardian.com/money/2023/may/08/frustrated-broadband-customers-face-poor-service-and-rising-costs
"Users are urged to check when their contract ends and switch, as bills
go up and complaints look set to soar"

Seems to more about the woes of one customer with one particular ISP than
anything more substantial.

The major part from the beginning certainly is - they seem to have
majored on them/her because their complaint record is so much worse than
others, and she was a good example of why. However, towards the end
there is more general information.

[Andy Burns]

"Users are urged to check when their contract ends and switch"

Given that most people will be on openreach provided DSL, will switching
actually change much, for most of them?

[Java Jive]

Post by Andy Burns

"Users are urged to check when their contract ends and switch"

Given that most people will be on openreach provided DSL, will switching
actually change much, for most of them?

Well, that's always the question, isn't it?! However, while obviously
a large proportion of faults are related to the underlying hardware, not
all of them are, and one might at least be able to avoid the latter by
switching.

[Rupert Moss-Eccardt]

Post by Java Jive

Post by Andy Burns

"Users are urged to check when their contract ends and switch"

Given that most people will be on openreach provided DSL, will switching
actually change much, for most of them?

Well, that's always the question, isn't it?! However, while obviously
a large proportion of faults are related to the underlying hardware, not
all of them are, and one might at least be able to avoid the latter by
switching.

Firstly the customer service will likely vary and some ISPs might be
more comfortable driving OR to check and fix things.

Secondly, different routers cope differently with long and noisy lines.